Delivery and returns
BYSIX makes every effort to ensure that orders are shipped as quickly as possible.
We ensure that the announced deadlines are respected in order to fully satisfy our users.
Delivery
We ship via BPOST (for Belgium), DHL Express for France, and DHL International for the rest of the world. We adjust our shipping costs based on your cart size.
What is your area?
Zone B : Germany, Denmark, Luxembourg, Monaco, Netherlands, United Kingdom.
Zone C : Austria, Bulgaria, Cyprus, Croatia, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Romania, Czech Republic, Holy See, Vatican City State, Slovakia, Slovenia, Sweden.
Zone D : Andorra, Guernsey, Jersey, Liechtenstein, Norway, San Marino, Switzerland, Turkey.
Zone E : Canada, Mexico, United States, United States Minor Outlying Islands.
Zone F : Albania, Bosnia and Herzegovina, Belarus, Spain (Canary Islands), Russian Federation, Gibraltar, Iceland, Kosovo, Republic of Macedonia, Montenegro, Republic of Moldova, Serbia, Ukraine, Faroe Islands.
Zone G : China, India.
Zone H : Afghanistan, South Africa, Algeria, Angola, Anguilla, Antigua and Barbuda, Saudi Arabia, Argentina, Armenia, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Bermuda, Bhutan, Bolivia, Plurinational State of Bonaire, Sint Eustatius and Saba, Botswana, Brunei Darussalam, Brazil, Burkina Faso, Burundi, Benin, Cambodia, Cameroon, Cape Verde, Chile, Colombia, Comoros, Congo, Democratic Republic of Costa Rica, Curaçao, Côte d'Ivoire, Djibouti, Dominica, Egypt, Ecuador, Ethiopia, Fiji, Gabon, Gambia, Georgia, Ghana, Grenada, Greenland, Guadeloupe, Guam, Guatemala, Equatorial Guinea, Guinea-Bissau, Guyana, French Guiana, Haiti, Honduras, Hong Kong, Indonesia, Iraq, Israel, Arab Jamahiriya Libyan, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kyrgyzstan, Kiribati, Kuwait, Maldives, Lebanon, Lesotho, Liberia, Macau, Madagascar, Malawi, Malaysia, Mali, Morocco, Martinique, Mauritius, Mauritania, Mayotte, Mongolia, Montserrat, Mozambique, Myanmar, Namibia, Nauru, Nicaragua, Niger, Nigeria, Niue, New Caledonia, New Zealand, Nepal, Oman, Uganda, Uzbekistan, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Philippines, French Polynesia, Puerto Rico, Peru, Qatar, Rwanda, Republic of Korea, Dominican Republic, People's Democratic Republic, Lao, Reunion, Saint Barthélemy, Saint Kitts and Nevis, Saint Martin, Saint Vincent and the Grenadines, Saint Lucia, Saint Helena, El Salvador, Samoa, American Samoa, Sao Tome and Principe, Seychelles, Sierra Leone, Leone, Singapore, Sint Maarten, Somalia, Sudan, Sri Lanka, Suriname, Swaziland, Senegal, Tajikistan, Tanzania, United Republic of Taiwan, Chad, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Tuvalu, Uruguay, Vanuatu, Venezuela, Bolivarian Republic of Vietnam, Yemen, Zambia, Zimbabwe, United Arab Emirates, Eritrea, Federated States of Micronesia, Cayman Islands, Cook Islands, Falkland Islands (Malvinas), Marshall Islands, Solomon Islands, Turks and Caicos Islands, US Virgin Islands, British Virgin Islands.
Belgium
Via BPOST, delivery is estimated within 24 hours.
- Between 0 and 115€ of purchase, delivery is charged 12€.
- Between €115 and €300, this is charged at €8.
- Beyond 300€ it is free.
France
Via DHL Express, delivery is estimated within 24 hours.
- Between 0 and 115€ of purchase, delivery is charged 13€.
- Between €115 and €270, this is charged at €8.
- Between €270 and €330, this is charged at €5.
- For orders over €330, DHL delivery is free.
Zone B
Via DHL Express, delivery is estimated within 48 hours.
- Between 0 and 115€ of purchase, delivery is charged 18€.
- Between €115 and €330, this is charged at €12.
- For orders over €330, DHL delivery costs €8.
Zone C
Via DHL Express, delivery is estimated in 48 hours.
- Between 0 and 115€ of purchase, the delivery is invoiced 28€.
- Between €115 and €500, this is billed at €22.
- Beyond 500€ of order, this one is invoiced 17€.
Zone D
Via DHL Express, delivery is estimated in 48 hours.
- Between 0 and 115€ of purchase, the delivery is invoiced 32€.
- Between €115 and €500, this is billed at €27.
- Beyond 500€ of order, this one is invoiced 22€.
Zone E
Via DHL Express, delivery is estimated in 3 days.
- Between 0 and 115€ of purchase, the delivery is invoiced 32€.
- Between €115 and €500, this is billed at €27.
- Beyond 500€ of order, this one is invoiced 22€.
Zone F
Via DHL Express, delivery is estimated in 3 days.
- Between 0 and 115€ of purchase, the delivery is invoiced 46€.
- Between €115 and €500, this is billed at €42.
- Beyond 500€ of order, this one is invoiced 36€.
Zone G
Via DHL Express, delivery is estimated in 3 days.
- Between 0 and 115€ of purchase, the delivery is invoiced 42€.
- Between €115 and €500, this is billed at €36.
- Beyond 500€ of order, this one is invoiced 32€.
Zone H
Via DHL Express, delivery is estimated in 3-4 days.
- Between 0 and 115€ of purchase, the delivery is invoiced 46€.
- Between €115 and €500, this is billed at €42.
- Beyond 500€ of order, this one is invoiced 36€.
Returns
Get the information to return or cancel your order.
Returns / Withdrawal Information
In accordance with the law, the consumer has the right to notify the seller that he or she is withdrawing from the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods. This right of withdrawal does not apply to professional buyers.
“Custom-made” products are neither exchangeable nor refundable.
Within this period, the consumer must notify his decision to withdraw by means of an unambiguous statement either by e-mail to the following address contact@bysix.eu; or by post to the address of our head office as mentioned above. In the event of withdrawal, the seller will reimburse all payments received from the buyer, including delivery costs, without undue delay. Please download the withdrawal form below.
Return shipping costs are the buyer's responsibility, and goods travel at their own risk. Products such as glues, solvents, and hair care products cannot be accepted for return due to hygiene reasons. For customers residing abroad (excluding France and Belgium), customs fees may be charged upon return of your package. BYSIX cannot be held responsible for these fees and will not refund them under any circumstances. This also applies to storage or brokerage fees.
The item must be returned in its original packaging, accompanied by all its accessories, samples and products offered, the user manual and must not have been subject to any damage (modification of the corrugation, humidification, coloring, or any other manipulation preventing the item from being put back into stock).
The seller reserves the right to issue only a partial refund if the returned item is found to be damaged, incomplete or spoiled.
PLEASE NOTE: The lifespans mentioned on the website are indicative and depend on each user and their daily life. Since this type of product is considered "perishable," BYSIX will not be able to compensate the customer if they find a lifespan that is shorter than that communicated on the website.