BYSIX Terms and Conditions

Last updated on May 15, 2024 (5. Deadlines)


General provisions

These conditions of sale are applicable to all contracts concluded between on the one hand, BYSIX whose operating headquarters is located in YPRES Belgium, registered with the Crossroads Bank for Enterprises under number 0713.773.609 hereinafter referred to as "the seller" and, on the other hand, any person wishing to make a purchase via the seller's website, hereinafter referred to as "the buyer".

Headquarters: Diksmuidestraat 38 - 8900 Ypres (Belgium)
Share capital: €20,000
Telephone: France 0970709979; Belgium 028971496; World +33970709979
Contact email address:

We hear by :

Buyer: any natural person who has reached the age of majority and has full legal capacity or, failing that, the legal representative of this person. In the latter case, the legal representative is required to comply with these general conditions.

Consumer: any natural person who acquires or uses for purposes excluding any professional or commercial nature of the products placed on the market.

Professional buyer: any natural or legal person who does not fall within the definition of consumer given in the previous paragraph.


1. Object

These conditions of sale are intended to define the contractual relationship between the seller and the buyer as well as the conditions applicable to any purchase made through the seller's website.

By accepting the order confirmation via our website, the buyer expressly acknowledges having read these general conditions, having understood them and having accepted them, it being understood that any order for a product via our website assumes consultation and express acceptance of the general conditions of sale. These general conditions of sale can be saved or printed by the customer.

The provisions which are not expressly derogated from remain applicable. Only derogations subject to our written agreement can modify the application of these general conditions. The seller nevertheless reserves the right to modify its general conditions at any time. The conditions applicable to the order are those in force at the time of confirmation thereof.

In case of contradiction between the general conditions of our co-contractors and ours, it is agreed that only the latter will prevail.


2. Products

Unless otherwise stipulated in writing, the products we offer on our website are those which appear on the day of the order, within the limits of available stocks.


3. Orders

Any order entrusted to us is binding only after written confirmation from us by e-mail. Samples and other free offers announced before ordering are limited to available stocks. In case of out of stock for the products offered, BYSIX will not be held responsible. Custom-made products are produced according to the order form on the BYSIX website; additional requests may be subject to price changes. The seller reserves the right to partially process additional requests and cannot be held responsible for non-compliance with them, to the extent that they are not part of the initial preparation form. Changes made by the customer to his order form or to our offer will only be valid if we have accepted and confirmed them in writing.

In the event of unilateral cancellation of an order by the customer acting for professional purposes, we reserve the right to demand compensation equal to 50% of the total amount of the order.


3.1 Color chart

The buyer has the possibility of renting or buying our complete color chart, in order to determine the shade which corresponds to him.

In the case of rental: The color chart is charged €11 excluding delivery costs. On the other hand, a deposit of €49.59 (excluding taxes) will be paid. The consumer has a period of 72 hours upon receipt of the product to return it via the competent postal services, imperatively with insurance included. The deposit of €49.59 (excluding taxes) will be refunded upon receipt of the product by the seller. The refund will be made to the buyer's payment method used when placing the order.

In the case of purchase: The color chart is charged €71 excluding delivery costs.


4. Order Confirmation

After validation of the order and once the payment has been made, the consumer receives an order confirmation by email as well as a summary containing all the validated products. Our service will then take care of the creation of the hair within 48 hours, if it is requested to measure or in stock. Example: In order to place an order validly, the buyer must:

  • Fill in the identification form or give their customer number if they have one.
  • Complete the online order form giving all the references of the products or services chosen.
  • Validate his order after having checked it.
  • Acknowledge having read these general conditions and having accepted them.
  • Make the payment under the conditions provided.
  • Confirm your order and payment.

The sale is deemed perfect when the order is confirmed by the buyer. No shipment of goods will be made without order confirmation and receipt of full payment thereof.

Products and services are offered within the limits of available stock. In case of unavailability of an item, the seller will inform the buyer by email as soon as possible. The latter will have the possibility of choosing between waiting (in the event of temporary unavailability) or canceling the order of the unavailable items free of charge.


5. Deadlines

The deadlines set for our tailor-made services are between 10 and 14 weeks with the standard option and between 4 and 6 weeks with the Express option. For hair systems "in stock", the shipping time announced by our services is 12 working days, plus the delivery time depending on the postal services. Shipping of pre-orders (Waiting List) is estimated between 15 and 40 days depending on production.

All of our hair supplements are handcrafted by our technicians, so we ask our users to be tolerant of any delays. Deadlines may be delayed by a few days/weeks without mandatory compensation.

For the making of a hair complement according to an imprint, the manufacturing begins once the mold is received and sent to our technicians. It is therefore generally necessary to count an additional week to the announced deadlines. All made-to-measure confections are validated after 48 hours in order to allow possible modifications before manufacturing.

In the case of specific options (greater hair length, density greater than 110%, base size greater than 20 x 25 cm, custom color...), a delay may be observed of several days/weeks.

For an order of products without hair prosthesis, the shipment is made within 24 to 48 working hours. If your order includes a prosthesis (stock or made-to-measure) as well as products, the deadlines will be those of the hair supplement (the longest). Only one delivery per order. NB: Delivery times are to be differentiated from shipping times.

For payment by bank transfer, the making of the made-to-measure hair (or the sending of a hair complement from stock) will only begin once the sum has been received by our establishment.

Even in this case, the following circumstances release us from our deadlines:

Cases of force majeure (in particular, strikes, incidents of a technical nature, flood, fire, shortage of the product with our supplier, national or global pandemic, computer virus, etc.);
If the order to start our services is given late in relation to the contract on our order confirmation;
If the terms of payment are not met;
If the customer does not provide us with the information necessary to process his order.
If the customer places his order during the vacation period, for our technicians.


5.1 Legal vacation periods

From February 1 to 10, from October 1 to 7, from January 24 to 31.


6. Deliveries and transport

Delivery of the Product(s) ordered takes place at the address given by the customer when ordering. We cannot be held responsible in the event of non-delivery/delay of the postal services or to an incorrect address if this is the one mentioned by the customer.

In the event of sale to a professional, transport is at the buyer's risk.

Upon delivery of the goods, the buyer checks whether the products ordered correspond. In the event of an item missing, damaged or not corresponding to the order placed, the buyer is invited to contact customer service by telephone or by e-mail at

In the event that your order arrives damaged due to transport, BYSIX will not be held responsible and will not be obliged to make the refund.

For customers residing abroad (outside France and Belgium), it is possible that customs fees will be charged to your order at the time of delivery. BYSIX can not be held responsible for these costs and must not under any circumstances, make the refund. This also applies to storage or broker fees. If the buyer resides abroad and refuses delivery of his package, the order will be returned to the seller's shipping point who will reimburse the order by deducting the customs and brocker fees which will have been charged to the order of the buyer.

If your parcel tracking indicates the status "Delivered" but you have not received your order, an investigation will be set up with our transport manager. The buyer will be asked to complete the declaration of non-receipt. For some orders, a complaint may be requested by the buyer, in order to validate coverage by the insurance. In this case, a new shipment will be scheduled upon receipt of the requested documents. BYSIX will not accept a refund of the order, nor even additional costs generated by the loss of the package.

For tailor-made confections, the buyer can request the return of his lock of hair or his imprint with the shipment of his order. In the case of a request for dispatch outside the dispatch of the said order, transport costs will be requested from the buyer.


7. Right of withdrawal

To make a return online, please contact our customer service by e-mail.

In accordance with the law, the consumer has the right to notify the seller that he is renouncing his purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods. This right of cancellation does not belong to the professional buyer.

"Bespoke" products are neither exchangeable nor refundable, as well as products and accessories. This is also valid for Smart HD when waveform customization is implemented.

Within this period, the consumer must notify his decision to withdraw by means of an unambiguous declaration either by e-mail to the following address ; or by mail to the address of our head office as mentioned above. In the event of withdrawal, the seller will refund all payments received from the buyer, including delivery costs, without undue delay. In the event of an exchange, the seller only accepts a product return. In the event that the buyer wishes to benefit from several exchanges, the seller reserves the right to refuse the return of the article and to proceed with the cancellation of the order.

Return costs are the responsibility of the buyer and the goods travel at their own risk. For customers living abroad (excluding France and Belgium), customs fees may be charged when your package is returned. BYSIX cannot be held responsible for these costs and must under no circumstances provide reimbursement. This also applies to storage or broker fees.

The good must be returned in its original packaging, accompanied by all its accessories, samples and products offered, the user manual and must not have been subject to any degradation (modification of the undulation, humidification, coloring, or any other manipulation preventing the return to stock of the good).

The seller reserves the right to make only a partial refund if it turns out that the returned item is damaged, incomplete or damaged.

TO KNOW: the lifespans mentioned on the site are indicative and depend on each user and his daily life. This type of product being considered "perishable", the company BYSIX cannot compensate the customer if he finds a lifespan less than that communicated on the site.

If the customer is not satisfied with the installation carried out by himself or the professional, he cannot in any case question the quality of the product purchased in our shop and cannot ask for a refund of his product.

To make a withdrawal, please download the dedicated form via this link .


8. Price

The prices set are denominated in euros, all taxes included (TTC).

Our prices are in principle not revisable, but we may however make a price change or pass on to them any changes in the VAT rate occurring before the date of delivery.

BYSIX also reserves the right, at any time, to modify its prices. However, the prices applicable to the order are those in effect at the time of placing the order.


8.1 Professional benefits

BYSIX offers different offers for professionals, partners or resellers. Access to these offers is exclusively reserved for professionals who own a business. Private customers do not have the possibility to access it.

BYSIX reserves the right, at any time, to refuse or withdraw access to price offers and other advantages for certain professional customers, without justification.

All information communicated by BYSIX for professional customers with access to specific offers is strictly confidential.


9. Payment

We provide the customer with the following payment methods:

Credit card (VISA, MasterCard, American Express), PayPal, bank transfer. Each order paid by bank transfer will be taken into account only upon receipt of the total amount of the order. The transfer must be made to the account indicated during the order validation. Any costs related to the payment of the sum will be borne by the customer and must not be deducted from the initial amount corresponding to the order.

The secure credit card payment server can detect an anomaly. The BYSIX team may ask you for personal identity and address information by e-mail and/or telephone in order to prove your identity to lift the block. This procedure is valid for card payments via the secure server. In the event of no response, the order will be canceled and the amount refunded to the initial means of payment.

Payment in installments with Alma:

Installment/deferred payment is available through our partner Alma. Payment security is provided by Alma and its service providers. All payments are protected by 3D Secure.

Amount of purchases:

P2X: Only purchases between €50 and €2,000 are eligible for payment with Alma.
P3X: Only purchases between €50 and €2,000 are eligible for payment with Alma.

By paying in installments with Alma, the Customer does not pay any fees. Except for the following cases:

P2X: No charge
P3X: 0.5% per transaction

Alma is the electronic payment manager and issues an electronic certificate which will serve as proof of the amount and date of the transaction in accordance with the provisions of articles 1316 and following of the Civil Code.


Any termination of the T&Cs that bind the Seller and the customer results in the termination of the T&Cs between Alma and the customer.


9.1 Payment by subscription

Some items in the online store are offered for monthly or quarterly purchase. This feature allows you to place an order and obtain automatic billing by subscription in order to avoid manually renewing the purchase. When validating your purchase by subscription, you agree to be automatically billed on the scheduled date, including the shipping and processing costs mentioned during the validation of your first order. If during the automatic renewal of your order, the article is not in stock, the invoicing will still be carried out and our service will contact you to inform you of this and will offer you either to wait for the replenishment, or the cancellation and the refund. At any time, our users have the option of canceling their subscription(s) from their customer account, or updating their means of payment.

If a direct debit is not honoured, the order will not be carried out, or it will be cancelled. BYSIX reserves the right to proceed with the manual cancellation of the order in the event of an error in the amount invoiced or suspicion of fraud. The withdrawal or return periods remain unchanged and all the terms of these general conditions remain valid for payments by subscription.

Professional customers are eligible for subscription products but will not be able to make untimely cancellations. BYSIX reserves the right to permanently terminate subscriptions in the event of excessive purchase/cancellation usage to benefit from additional discounts. Customer accounts may also be suspended or terminated.


9.2 Loyalty program, promotional codes and discounts

The promotional codes are valid on the articles mentioned during the promotion, excluding rental of the color chart, purchase of services, VIP/PRO advantages, and subscription articles. Promo codes are subject to availability, and are not an indication of availability.

The promo code cannot be exchanged for cash or any other benefit such as gift vouchers, among others. A promo code cannot be combined with another promo code. A promo code can only be applied to a new qualifying order, and cannot be applied to a purchase already made.

If you cancel, or choose not to use your order, you are not entitled to receive a refund of the discount value, nor any reactivation of the promo code.

The promotional codes offered for the deposit of a notice in the shop, can be used within sixty days from activation and cannot be combined with each other. These codes are automatically generated by software and cannot be modified. The use of these codes is done directly by the buyer via an online order and will not be usable for order creation by customer service.

BYSIX reserves the right to modify or cancel the promo code at any time but also to cancel a promotion and/or refuse the application of a promo code if the total value of the promo code already applied exceeds a certain financial value, or a limited quantity. BYSIX reserves the right to refuse the application of a promo code if the final amount of the order generates a financial loss.

The BYSIX Rewards loyalty program automatically offers points to be converted into euros. These points can be used from €50 of purchase and within 6 months. They cannot be combined with any other discount. The program is not accessible to professional partners or customers with a financial advantage (partner, pro, wholesale). In the case of a request for a professional account, access to the loyalty program is terminated without the possibility of returning the points to the customer.

Points awarded for birthdays are final and can only be awarded once per year per customer. If the date of birth is changed, no points will be awarded for this new date.

The loyalty program is not retroactive to May 31, 2023. All previous orders are not eligible for this program.


10. Guarantee in the event of sale - Buyer acting for non-professional purposes

The buyer acting for private purposes benefits from the legal rights under the law of September 1, 2004, relating to the protection of consumers in the event of the sale of consumer goods.

In accordance with article 1649quater §2 of the Civil Code, the consumer is required to inform the seller of the existence of a lack of conformity from the day the consumer receives his order.

This warranty only covers defects in conformity existing at the time of delivery of the goods. Defects or damage due to misuse, such as water damage, oxidation, dropping or shock, negligence and wear and tear, are not covered by the warranty. Similarly, repairs carried out by technicians not approved by our services will result in the cancellation of the guarantee. The invoice or delivery slip acts as a guarantee and must be kept by the consumer and produced in the original.


11. Protection of privacy, data processing

The personal data provided by the customer is strictly confidential. We undertake to use them only in the context of the processing and proper execution of the customer's order and to authorize access to this information only to members of staff who must be aware of it for the proper management of orders.

To modify your personal information, please go to: Shop > identify yourself > your account > settings.


12. After-sales service

The customer can request the exchange of his product "in stock" within 7 days from the date of receipt, in the event of an error in the choice of color or the product itself. It will be necessary to contact us beforehand by e-mail in order to proceed with the exchange if we consider that the customer is eligible.

The return costs are the responsibility of the customer and the latter may not, under any circumstances, request a refund.

Only one exchange per order is possible. Return costs are borne by the buyer and the goods travel at his risk. The good must be returned in its original packaging, accompanied by all its accessories, the user manual and must not have been subject to any degradation (modification of the undulation, humidification, coloring, or any other manipulation preventing the return to stock of the good).

If the customer is not satisfied with the installation carried out by himself or the professional, he cannot in any case question the quality of the product purchased in our shop and cannot ask for a refund of his product.

Custom-made products are not exchangeable.

TO KNOW: the lifespans mentioned on the site are indicative and depend on each user and his daily life. This type of product being considered "perishable", the company BYSIX cannot compensate the customer if he finds a lifespan less than that communicated on the site.

IMPORTANT: When returning your hair prosthesis for after-sales service, it is important that the hair is perfectly clean and cleaned, with no residue of hair glue or other products. Without this, our after-sales service would not be able to accept the expertise.


13. Responsibilities

The seller, in the online sales process, is only bound by an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network and online payment such as loss of data, intrusion, virus, service interruption, or other involuntary problems.

The data contained on the site is communicated in good faith. The links offered to the sites of manufacturers and/or partners are provided for information purposes and have no contractual value. The seller cannot be held responsible for information from these sites.

The buyer is responsible for the choice and use of the product delivered by the seller. He certifies to be 18 years old when ordering. The seller declines all responsibility in the event of inaccuracy of the information communicated to him by the buyer.

IMPORTANT: It is recommended for all people to carry out an allergy test before applying fixing, maintenance or care products. In the event of a reaction or problems related to the use of the products, BYSIX cannot be held responsible.


14. Intellectual Property

All elements of the seller's site are and remain the exclusive intellectual property of the latter.

No one is authorized to reproduce, exploit, redistribute, or use for any reason whatsoever, even partially, elements of the site, whether software, visual or sound. Any simple or hypertext link is strictly prohibited without prior written consent from the seller.


15. Evidence

The parties accept, within the framework of their relations, the means of electronic proof (for example: e-mail, computer back-ups, etc.). In the event of complaints following the purchase of one or more items on this site, it may be necessary to return the goods so that the after-sales service can carry out checks.


16. Disputes

These online sales conditions are subject to Belgian law.

In the event of a dispute, the courts of the seller's registered office are competent, unless otherwise binding legal provisions. Information on alternative dispute resolution methods can be obtained via the link

We nevertheless reserve the right to submit any possible dispute exclusively to the courts.


17. Changes to the Agreement

Any change to the specific agreements or the present general conditions must be the subject of a written amendment signed by all parties. The validation of the general conditions in the shopping cart is valid.


18. Salvage clause

The invalidity, the non-applicability or the illegality of one of the clauses provided for in one of the contracts agreed between the parties (specific and general conditions or other agreements), in no way entails the invalidity or nullity of the other provisions. to the contract. All clauses remain fully valid.