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Our team will respond to you as quickly as possible, Monday through Friday. Response times are generally 24 to 48 hours.

Pour éviter les doublons et accélérer le traitement de votre requête, merci de ne pas envoyer la même demande sur plusieurs canaux (e-mail, WhatsApp, chat…). Chaque message ouvre un ticket distinct, ce qui peut au contraire ralentir la réponse.

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The authenticity number is required. It can be found on the card that was sent to you or provided at the salon by the professional. Learn more

These help articles may be useful to you: Delivery ; Package tracking ; Withdrawal

Have you checked our shipping times? Standard hair prostheses are shipped within 12 business days, and custom-made products are produced within 4 to 6 weeks with the Express option and 10 to 14 weeks with the standard option. Learn more

    In case of a warranty claim related to a hair prosthesis, returning the hair will be necessary. For more information, refer to this article.