Delivery and returns

In accordance with the law, the consumer has the right to notify the seller that he or she is withdrawing from the purchase, without penalty and without giving any reason, within 14 calendar days from the day after the day of delivery of the goods. This right of withdrawal does not apply to professional buyers.

“Custom-made” products are neither exchangeable nor refundable.

Within this period, the consumer must notify his decision to withdraw by means of an unambiguous statement either by e-mail to the following address contact@bysix.eu; or by post to the address of our head office as mentioned above. In the event of withdrawal, the seller will reimburse all payments received from the buyer, including delivery costs, without undue delay. Please download the withdrawal form below.

Return shipping costs are the buyer's responsibility, and goods travel at their own risk. Products such as glues, solvents, and hair care products cannot be accepted for return due to hygiene reasons. For customers residing abroad (excluding France and Belgium), customs fees may be charged upon return of your package. BYSIX cannot be held responsible for these fees and will not refund them under any circumstances. This also applies to storage or brokerage fees.

The item must be returned in its original packaging, accompanied by all its accessories, samples and products offered, the user manual and must not have been subject to any damage (modification of the corrugation, humidification, coloring, or any other manipulation preventing the item from being put back into stock).

The seller reserves the right to issue only a partial refund if the returned item is found to be damaged, incomplete or spoiled.

PLEASE NOTE: The lifespans mentioned on the website are indicative and depend on each user and their daily life. Since this type of product is considered "perishable," BYSIX will not be able to compensate the customer if they find a lifespan that is shorter than that communicated on the website.

Download the withdrawal document